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1. Go to Mobility Forms folder and search for the affected form name in XML form – e.g. FRM_OrderLabels.xml
2. Check the printer name in XML file. Ensure the printer is working and online on server.
3. Test print:
Open WMS Console > Despatch > Stage Order > Print Labels > Type Order number > Enter to select > Label Count? 1 > Target Output? e.g. 4 if it is for FRM_PackOrder.rpt
At the same time, open printer spool. Set Pause printer and cancel it if it’s successfully spooled